As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, The White Cottage shall have the right to either not to refund the order value to compensate our cost of material and delivery partner.
Cancellation Scenarios & Charges
- Scenario #1: Cancellation within 48 hours of delivery date.
Cancellation Charges: 100% of order value - Scenario #2: Cancellation within 48 to 96 hours of delivery date.
Cancellation Charges: 50% of order value - Scenario #3: Cancellation before 96 hours of delivery date.
Cancellation Charges: 3% of order value
In case of cancellations for the reasons attributable to The White Cottage or its delivery partners, we shall not charge you any cancellation fee.
A refund can only be requested in case of service failure. Our team will evaluate if an order qualifies for a refund, and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer; we are not liable for any loss or claim beyond the amount actually paid by the customer.
Failure to deliver for no fault of Us but due to the reasons like lack of information/authorization or erroneous addresses, then such Items shall be deemed to have been duly delivered. In such an event, you shall make payment for the same.
Conditions for Item Rejection
You may reject the Item and not be liable to make the payment if:
- You have not placed the order.
- You have received the Item/packaging in a damaged state or in a state not fit for human consumption.
- You have received an incorrect product.
Refund Process
Once we receive your email or call on www.thewhitecottage.in or 8971539696 for cancellation and refund, we will scrutinize and evaluate the transaction. After approval, a refund will be initiated. The refund amount is calculated by deducting shipping charges, if applicable, from your original payment.
You will receive the credit of refunds within 5-7 working days, depending on your card issuer’s policies. The refunds will be issued to the same payment method which was used at the time of purchase.
Title and Risk of Loss
Title and risk of loss for all products ordered by you shall pass on to you upon delivery of the product at the designated address. Thereafter The White Cottage will not be responsible for any loss or damage to the product.